It takes time and strategic planning to build a trustworthy and reputable company where employees feel valued and enjoy their jobs. One key element in this process is transparency. Over the years, employees and customers alike have become more attuned to the details of the companies they are doing business with. This means that companies must focus on being forthright with sharing essential information in a timely manner.
Companies that practice ongoing transparency build a greater sense of trust and respect with employees. Everyone understands goals and objectives and how the company plans to get there. When teams are working together and everyone is on the same page, it transforms into “we” rather than “us versus them.”
Transparency also empowers employees to become more involved in problem solving and decision making. They have access to the resources and information they need to make more informed decisions and create innovative solutions. They can become more engaged in their work and achieving organizational goals because they feel valued and respected; they’re working toward something they understand and believe in because management has promoted transparency.
Companies can’t always share every detail, especially in confidential or highly sensitive matters, but they can be honest about what information is available. This can help to dispel unrest that secrets are being kept or the company is not being upfront. Relevant information should be shared in a timely manner and through appropriate channels.
Northbound prides itself on creating a thriving organizational culture where transparency is practiced and employees are an integral part of decision making. Everyone understands their role and how they fit into the bigger picture. They are supported in not only providing high quality care for clients, but also in taking care of themselves. Just as clients are taught to create a work-life balance, employees are as well. Northbound is committed to excellence in everything it does, and this is evidenced by its staff, services, and the outcomes achieved.
Leave a comment and let us know how transparency has made a difference in your treatment or career decisions.
Author
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Paul Alexander is the CEO, President & Founder of Northbound Treatment Network in Newport Beach, California. He believes wholeheartedly in transformational leadership, organizational health and effective, fully integrated substance use disorder and mental health treatment. With over 27 years of experience in behavioral healthcare, Paul has extensive knowledge of “in vivo” treatment modalities, clinical development, operations, strategy, marketing and financial planning. He has been widely recognized for his development of collegiate-based residential treatment programs for students in recovery and authored a research study at The University of California confirming this modality’s effectiveness.
Paul’s comprehensive professional experience, willingness to innovate, and emphasis on organizational health are vital factors in Northbound’s continued success. Paul received his Certified Addiction Treatment Specialist training at Saddleback College in Mission Viejo, CA, and was awarded Outstanding Alumni Service Award in 2002. Paul holds a Bachelor of Arts degree in Criminology, Law and Society, Summa Cum Laude, from University of California, Irvine, and a Juris Doctorate degree from Loyola Law School of Los Angeles. Paul currently serves on The National Association of Addiction Treatment Providers (NAATP) board. In addition, he serves on The Family Recovery Foundation board and The CarePossible board in Orange County; both organizations are committed to raising funds for family recovery and treatment for former military personnel. Paul is in recovery himself and lives in Orange County with his wife Silvana and his two young sons, Noah and Dean.
