Admissions: What to Expect
Whether you're seeking help for yourself or for someone you love, you are likely experiencing one of the most challenging times in your life. Our admissions team will work through every step with you — from your first call through long-term aftercare.
- Free, confidential pre-admission assessment
- Insurance verified at no cost to you
- Travel coordination available nationwide
- 24/7 admissions line — real people, not bots
DHCS Licensed #300661CP · NAATP Member · 38+ Years
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The Process
Our Admissions Process is Simple
Whether you're seeking help for yourself or for someone you love, you are likely experiencing one of the most challenging times in your life. From the beginning of your admissions process, through rehabilitation treatment and sobriety aftercare, we will work through every step with you or your family.
Our admissions staff know just how to make the enrollment process as stress-free as possible. You've already made one of the toughest choices by acknowledging it's time to reach out for help with addiction and mental health issues. Let Northbound Treatment help you navigate and manage the rest.
Available 24 hours · 7 days a week
Step by Step
What Happens Next
Get In Touch
Upon calling Northbound, you will be connected with an Admissions Representative who will conduct a pre-admission assessment to get to know you, your history and identify your specific needs. These needs could include any limitations that require special attention and co-occurring disorders that will need to be addressed when creating a plan of action.
Start TodayInsurance Verification
After getting to know you, we will begin the insurance verification process. After we receive your insurance policy information, if any, we will conduct a preliminary check to review the details of your insurance plan's coverage and answer any questions you may have. Once your benefits have been confirmed, or another form of payment has been established, we will create an individualized, comprehensive treatment plan customized to your needs based on your financial situation.
Start TodayTravel Coordination
Whether you are local or traveling from outside the area, our travel coordination team will assist you in making arrangements to get to our facilities. More than half of patients at Northbound Treatment Center travel to our treatment facilities from another state because of our team's expertise in treating many forms of addiction.
Start TodayArrive at Northbound
When you first arrive at Northbound, you will be assigned a Care Coordinator to help you throughout the evaluation process. During that time, your Care Coordinator is available to answer all of your questions as you meet with doctors, clinicians, and other treatment specialists to review your medical history, perform health assessments, and solidify your customized treatment plan.
Start TodayStart Your Recovery
Once you and your treatment team decide on your plan of action, you will have the option of meeting with other treatment specialists who are experienced and trained in recommending activities to support you on your journey to recovery. For example, attending our yoga classes to provide relaxation techniques or other recreational activities to help alleviate anxiety, discomfort, or any other symptoms you may be experiencing.
Start TodayPreparing for Arrival
What to Bring
Drug rehab is a huge step on the road to recovery. Spending time in a rehab facility will be challenging but the reward is well worth the hard work. To increase your comfort during your stay, we recommend bringing the following items.
Clothing
Pack comfortable clothes, plenty of socks and underwear, sneakers, and shower shoes.
Toiletries
Everyday toiletries such as hair products, toothpaste, and a toothbrush.
Medications
Our team will store your prescription medications and distribute them to you as needed.
Photos
Bring photos of loved ones as a reminder of those rooting for you.
Documents
A form of ID (e.g., driver's license, passport), your insurance card and prescription card.
Contact List
An emergency contact list to use when you don't have access to a cell phone.
Downtime Items
Books, knitting materials, notebooks, cameras, etc., to use during downtime.
A Positive Attitude
It's important to remain positive throughout this journey. We are here for you every step of the way.
Coverage
Low to No Out-of-Pocket Costs
We Are A Preferred Provider for Most Insurance Plans
Northbound is a preferred in-network provider with most major insurance companies and over 15 insurance contracts, giving you a wide net of coverage. We put mission before margin, ensuring you receive the best care at an affordable cost for you or a loved one.
Our team works directly with your insurance provider to minimize financial stress and ensure you can access the care you need. This approach helps make addiction treatment affordable and accessible, so you can focus on your health and healing.
We are unable at this time to accept Medicare or Medicaid plans. We do offer affordable self-pay and financing options.
Accepted Insurance Plans
+ USAMCO, ILWU, NYSHIP, Beacon Health & more
97%+
Program Completion Rate
10,000+
Individuals Served
97%
of Patients Recommend Us
Two years later, I still receive calls checking in on me. Northbound genuinely cares. This is a place you can trust.
— Kristen F., Alumni
Common Questions
Northbound FAQ
We understand that this can be a confusing time and there are many questions to be answered. Entering addiction treatment is a new experience for many people, and every rehab is different.
Speak with AdmissionsSimply call our 24/7 admissions line at (866) 311-0003. You'll be connected with an Admissions Representative who will conduct a confidential pre-admission assessment to understand your history, needs, and any co-occurring disorders that need to be addressed in your treatment plan.
Northbound is a preferred in-network provider with over 15 major insurance companies, including Aetna, Anthem, BCBS, Cigna, Health Net, TriCare, and more. Our team will verify your benefits at no cost to you and walk you through your coverage before you arrive.
More than half of our patients travel to our Southern California facilities from other states. Our travel coordination team will assist you in making all necessary arrangements to get to our facilities comfortably and safely.
Treatment length varies based on individual need and the level of care required. We offer a full continuum — from medical detox through residential, PHP, IOP, sober living, and aftercare — allowing us to step you up or down based on progress. Many clients complete a 30, 60, or 90-day program.
We work with most major insurance plans to minimize or eliminate out-of-pocket costs. For those without insurance, we offer affordable self-pay and financing options. Our team will build a financial plan before you arrive so there are no surprises.
Pack comfortable clothing, toiletries, prescription medications (we'll store and distribute them), a photo ID and insurance card, photos of loved ones for motivation, a contact list, and books or personal items for downtime. We'll send you a complete packing list after your intake call.
Family involvement is a cornerstone of our program. We offer structured family therapy sessions, family education workshops, and regular communication to keep your loved ones informed and supportive throughout your recovery.
Yes. Northbound is licensed by the California Department of Health Care Services (DHCS License #300661CP) and is a proud member of NAATP (National Association of Addiction Treatment Providers), adhering to the highest standards of ethics and quality care.
We Are Here for You
Ready to Start Your Recovery Journey?
Our admissions team is available around the clock. One call is all it takes to begin — confidential, compassionate, and no-pressure.