Code of Ethics

Our Mission

We assist in helping as many people as possible to achieve a successful and fulfilled life beyond addiction.

We Are Commited to Transforming Lives

In the last year, Northbound Treatment transformed the lives of 10,000 people. In order to continue to impact as many lives as possible, we adhere to a strict set of core values, operating principles, and bold goals.

Northbound Treatment Services® was founded 30 years ago upon the basic principle that our clients' best interest is our best interest.

WE STRIVE to be the best dual diagnosis, trauma-focused, full continuum, in-network addiction treatment center in the country.

WE STRIVE to create an experience people love, thereby achieving 100% willingness of alumni to recommend Northbound to others.

WE STRIVE to set the benchmark for clinical innovation, service excellence, and organizational health.

WE STRIVE to deepen and broaden our impact across the communities we seek to serve.

We have 30 years of transforming lives and have become a leader within the treatment industry. We’ve created a place where all individuals are guaranteed a feeling of trust and safety.

1988: Northbound was founded
 
1991: Northbound became one of the first to treat dual-diagnosis
 
1995: Northbound opened a 12-bed Residential Treatment Program in Costa Mesa. 
 
2008: Northbound became a nationally recognized treatment provider under the leadership of Paul Alexander.
We view our code of treatment ethics as an extension of our mission, our vision, and our values with a specific purpose of creating a framework by which managerial decisions are made. Our code of ethetics serves as a clarifier for internal and external stakeholders and as such, it eliminates any ambiguity regarding our business practices. Using the symbol of the compass close to our hearts, it is our north star, always pointing us in the right direction.

What Guides Our Staff

Commitment requires a core set of values. At Northbound Treatment Centers, our core values are broken down into six defining categories.

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Accountability

Take ownership for
ourselves, our work
and deliver results.

Authenticity

Authenticity

Show up as our true
selves with acceptance
and an open mind.

Compassion

Compassion

Treat everyone with
love, understanding,
and kindnesss.

Empowered

Empowered

Trust one another to
make decisions through
a common process.

Courage

Courage

Lean into discomfort,
innovate, and take
approriate risks.

Honesty

Be honest with
ourselves throughout
the recovery journey.

Our Operating Principles

At Northbound Treatment, our core beliefs regarding substance abuse and mental illness are based on the education and experience both personally and professionally of our committed team.

We understand the challenges of addiction and help give you a higher chance at a successful recovery.

We believe in total honesty and transparency.

Northbound does not engage in any deceptive or misleading marketing practices. Information provided on our website, within our collateral promotional materials, and through our public relations activities is an accurate representation of our philosophy, staff, facilities, and practices.

We only provide services within the scope of our clinical expertise.

Northbound will only provide services within the scope of our clinical and professional expertise. When determined that Northbound is not the appropriate facility, we work to place 100% of our callers in a reputable program that’s right for them. We do not receive any financial payment for client referrals, and our sole motivation is to help every person in need find the appropriate treatment solution.

Your best interest is our best interest.

Northbound will only provide services within the scope of our clinical and professional expertise. When determined that Northbound is not the appropriate facility, we work to place 100% of our callers in a reputable program that’s right for them. We do not receive any financial payment for client referrals, and our sole motivation is to help every person in need find the appropriate treatment solution.

We value mission over margin.

We prioritize your health over our bottom line, and our all-inclusive pricing policies reflect this. Pricing questions are answered promptly by contacting our admissions team. Once our clinicians and specialists have evaluated your assessment, we will lay out the appropriate treatment program, which will be your starting point on the road to recovery.

Client privacy is paramount and protected at all costs.

Your identity is never shared anywhere or with anyone. Our treatment services are 100% confidential. Clients live within a structure of trust and safety and are never exploited.

Northbound’s partners operate within a stringent Code of Treatment Ethics.

Before we choose to partner with an organization, whether that’s through sponsorship or referrals or a collaboration of any kind, we make sure that it shares Northbound Treatment Services’® core value set. Examples of organizations we work with (and admire) are BisKids , the prevention program against drugs and alcohol abuse for kids, and University of California, Irvine , the most respected institution in our region, which happens to be Paul’s alma mater.

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